Terms and Conditions

LuxeFlow is operated by LuxePulse Limited (RC 9632158), Lagos, Nigeria. By using the site, the business web app or the LuxeFlow app, you accept these terms. You must be at least 16 years old to use the app, and at least 18 years old to register a business on LuxeFlow.

You must give accurate information and keep it up to date, keep your login details safe, and use one account per person. We may suspend accounts that break these terms.

You agree to follow our Acceptable Use Policy. In summary: no illegal or adult services, no fake businesses, bookings or reviews, no spam, no harassment, and no attempts to break or misuse the platform.

LuxeFlow owns the platform, its software and its brand. You own the content you add, such as storefront photos and reviews, and you give LuxeFlow a licence to host and display it so we can run the service.

Only clients who had a booking or visit can leave a review. LuxeFlow may remove reviews that break our rules. Businesses can reply to reviews but cannot edit or delete them.

We promise 99% uptime.

To the extent the law allows, our total liability is capped: for businesses, at the fees paid to LuxeFlow in the previous 12 months; for clients, at ₦50,000 or the amount paid through LuxeFlow, whichever is higher.

LuxeFlow is not the provider of beauty services and is not responsible for the quality or safety of a service.

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are first handled by good-faith negotiation for 30 days, then by mediation or arbitration in Lagos.

We give 14 days' notice by email and in the app before material changes take effect.

Email [email protected] or write to Lagos, Nigeria.

Businesses start with a free trial or paid pass, as offered at sign-up. When it ends, you must choose and pay for a plan to keep using LuxeFlow. A pass fee is credited towards your first plan. One trial per business; repeat trials may be blocked.

Plans are billed monthly, every 6 months or yearly in advance through a trusted payment gateway. Launch prices stay locked while your subscription stays active. Prices for new subscribers may change with notice. If a payment fails, there is a grace period, then features are limited until payment.

Each plan has the limits shown on the Pricing page. When you are near a limit we tell you; add-ons are never charged without the owner's approval. When storage is full, new uploads stop until you upgrade or add storage.

No LuxeFlow fee on payments taken at your own till (cash, transfer, POS).

On your own booking website: a service fee per online payment, which you choose to absorb or pass to the client.

On bookings paid online through the LuxeFlow app: a service fee on the online payment, and the client pays the card processing fee.

Payment gateway processing fees apply as set out on the Pricing page.

Each business has a LuxeFlow wallet. Fully verified businesses with a matching bank account are paid directly by split settlement, usually the next business day. Other funds go to the wallet and can be withdrawn to your registered payout account within the limits for your verification level.

Transfer and virtual account fees are charged to the business. LuxeFlow may hold or freeze payouts to investigate fraud, chargebacks or legal requests.

Some features (online payments, payouts, marketplace listing) need identity and business verification. You must give true information and keep it current.

Only the business can start a refund. Refunds go back to the client's original payment method. Your wallet is charged your share plus any processing fee the payment gateway does not return, and LuxeFlow returns its service fee on the refunded amount. Refunds are possible for 7 days after payment; larger refunds may need extra approval. See the Refund and Cancellation Policy.

You are the data controller for your client records and must have a lawful basis to contact them. LuxeFlow processes this data only on your behalf. LuxeFlow never sells or markets to your client list.

Campaigns may only go to clients who agreed to receive them. Message credits are non-refundable once used.

The owner is responsible for what their staff do in LuxeFlow and for giving each person the right role.

You can cancel any time, and access continues to the end of the paid period. After cancellation, data is kept for 90 days so you can come back or ask for an export, then deleted, except records the law requires us to keep.

Businesses moved from the proof-of-concept system accept these terms on first login to the new platform.

LuxeFlow lets you find and book independent businesses. Your contract for the service is with the business, not with LuxeFlow.

You receive a confirmation for each booking. Please arrive on time. The business's own cancellation and no-show policy, shown before you book, applies.

Some businesses ask for a deposit, which counts towards your bill. Online payments are processed through a trusted payment gateway. On app bookings, you pay the card processing fee, shown as a single service fee before you pay.

Refunds are decided and started by the business. If a business cannot honour a booking because of an error on LuxeFlow's side, your deposit is refunded to your original payment method. Questions about a refund go to the business first, then to LuxeFlow support.

Welcome and referral credit can only be used on online payments in the LuxeFlow app, for up to 50% of a booking. It has no cash value, cannot be withdrawn, and may expire. Referral rewards are given when your friend's first app booking is completed and paid online, and can be reversed if that payment is refunded. Loyalty points are run by each business under its own rules.

Your queue position is an estimate; the business may change the order.

Please be respectful towards businesses and their staff. Fake bookings and fake reviews are not allowed.