1.For clients
In short
Each business sets its own cancellation policy, shown before you book. Refunds go back to how you paid, usually in 5 to 10 business days.
Appointment refunds are decided by the business under its cancellation policy, which is shown before you book.
Only the business can start a refund. It goes back to your original payment method, usually within 5 to 10 business days depending on your bank.
If LuxeFlow's error causes a lost booking, your deposit is refunded in full.
LuxeFlow credit used on a refunded booking is restored to your balance, within its limits.
Contact the business first through the app or its booking website. If you cannot resolve it, email [email protected].
2.For businesses (subscriptions)
In short
Cancel any time and keep access to the end of the period you paid for. Subscription fees are not refunded unless we charged in error.
Subscriptions can be cancelled any time and stay active until the end of the paid period.
Subscription fees, pass fees and used message credits are not refundable, except where the law requires or where LuxeFlow charged in error, which is refunded in full within 14 days of being reported.
Downgrades apply at the next renewal.
