How deposits and refunds work
Updated 13 October 2026
A deposit secures your booking and is taken off your bill. Refunds are decided by the business under its cancellation policy and go back to your original payment method, usually in 5 to 10 business days.
Deposits
Some businesses ask for a deposit when you book online. It is part of your bill, not an extra charge. Payments are processed by Paystack, and LuxeFlow never stores your full card details.
Refunds
- The business decides refunds under its cancellation policy, which you see before booking.
- Only the business can start a refund.
- It goes back to your original payment method, usually within 5 to 10 business days depending on your bank.
- If a booking is lost because of an error on LuxeFlow's side, your deposit is refunded in full.
Need help?
Contact the business first. If you can't resolve it, email [email protected]. Full details are in our Refund and Cancellation Policy.
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